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We understand that we may not always get things right first time, but we are committed to working with you to resolve any complaint.

All complaints are documented within our Quality Management System and we will formally write to you within 3 working days to formally acknowledge receipt of your complaint. We will then tell you what actions have been taken to resolve the problem, or let you know when you can expect a full response.

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Customer Services, SYNLAB Laboratory Services

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Latest Drug & Alcohol Testing News
SYNLAB Laboratory Services Reaccredited to UKAS 17025

23 May 2022 – SYNLAB Laboratory Services is pleased to announce that they have successfully re-obtained their United Kingdom Accreditation Service (UKAS) ISO/IEC 17025 accreditation…

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Webinar Recording: Delivering Legally Defensible Results

At SYNLAB Laboratory Services, we understand the need for accuracy, which is why we follow strict Chain of Custody (CoC) procedures. By doing so, results…

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Webinar Recording: Workplace Drug & Alcohol Testing: Your Options Explained

 At SYNLAB Laboratory Services, when meeting with companies new to workplace testing, we’re often asked what test options are available to them.  In the latest…

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Webinar Recording: Spotting the Signs of Drug & Alcohol Misuse in the Workplace

Watch the recording of our live webinar ‘Spotting the Signs of Drug & Alcohol Misuse in the Workplace’, which took place on Wednesday 6th April. …

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